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Email hello@editframe.com with what you ran or asked for, what you expected and the exact message you saw. Never send passwords or API keys.
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- Subject
- editframe render stops with CHROME_REQUIRED
I ran this in a new project from the html template, on Linux x86-64:
$ npx editframe --version
0.60.35
$ npx editframe render -o output.mp4
Rendering composition … at revision …
{"error":{"code":"CHROME_REQUIRED","message":"Rendering needs Google Chrome or Chromium. Install Chrome, or set CHROME_PATH to its executable."}}I expected output.mp4 in the project directory.
Editframe Elements
CLI errors
The Editframe CLI prints an error as one line of JSON with a code and a message. These are the ones people meet first on their own computer.
Send us the whole line and the version npx editframe --version prints.
| What the CLI prints | What to do |
|---|---|
SETUP_REQUIRED | Run npx editframe setup once on this computer, then run the command again. |
CHROME_REQUIRED | Install Google Chrome or Chromium, or set CHROME_PATH to the browser's absolute path. |
ENCODER_UNSUPPORTED | Set CHROME_PATH to Google Chrome rather than another Chromium build. |
BROWSER_REQUIRED | Check that Chrome opens on this computer and try again. If it keeps happening, send us the output. |
RUNTIME_UNAVAILABLE | Render on macOS or Linux x86-64. |
CLI_MIGRATION_REQUIRED | Use npx editframe render for local renders, and @editframe/api for calls to Editframe's cloud API. |
Editframe in ChatGPT
Messages in ChatGPT
Editframe in ChatGPT needs no account, and we don't link its videos to your ChatGPT account or another identity, so we can't look yours up.
Tell us what you asked for, the video's title and format, and what the card or ChatGPT showed.
| What you see | What it means |
|---|---|
This download link has expired. | A download link works for 5 minutes. Go back to the video card and choose Download MP4 again. |
No video was made. | The card says this when the call that should have made the video failed or was cancelled. Ask ChatGPT to try again. |
The export didn't finish | Choose Try the export again in the card, or ask ChatGPT to retry the export. |
| The video is gone | A video and its versions expire 24 hours after it's created and are deleted. Export an MP4 to keep one. |
| A request was declined | Editframe limits how many videos and exports it makes across all users, so a request can be declined when it's busy. Try again later. |
| No more versions or exports | Each video allows up to 20 versions and two MP4 exports. |
Do not send download links: anyone with a link can open the video until the link expires.
Editframe Factory
Pipeline errors
Editframe enables Factory for each organization after you tell us about your footage; until then, the CLI and API answer as if pipelines didn't exist.
Once it's enabled, send us the run's ID, the step's key and its error code.
| What you see | What it means |
|---|---|
Not found. Check the id; pipelines are only available to enrolled organizations. | The CLI adds this to a 404: the ID is wrong, or Factory isn't enabled for your organization yet. |
Fragment uploads are not enabled for this organization | Streamed uploads are refused until Factory is enabled. |
input_failed | The input file failed processing. Check that it plays, then retry with npx editframe pipelines runs retry RUN_ID. |
engine_unavailable | Transcription couldn't reach its engine. The failure is retryable: retry the run. |
render_failed | The re-render failed. Send us the run's ID. |
review_expired | A review waited past its deadline, and the pipeline fails a run when its review expires. |
Account, billing and privacy
Email hello@editframe.com from the address on your account, and never include a password or API key.
Account holders can also write about personal information Editframe holds as a controller. For contract or enterprise privacy matters, copy jeremy@editframe.com.
Write to support
Paste the whole message rather than a screenshot of it, and say which product and version you were using.